Shipping & Returns
Policy

Last updated: 2026-JUL-31

We want getting your gear to be as straightforward as the gear itself. Here's exactly what to expect — no fine print surprises.

 

Processing & Shipping​

Every order is processed within 3–5 business days, then shipped free of charge to anywhere in the United States.

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Delivery typically takes 9–21 business days from the day your order ships. You'll get tracking info by email the moment it's on its way.

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Shipping is always free — no minimums, no thresholds.

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If your Order is running late

Most orders arrive well within the window above. If yours hasn't moved, or hasn't arrived within 45 days of shipping, reach out — we'll resend it or refund you in full. You shouldn't have to chase us for this; we'll take care of it.

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Delivered, but not in hand?

If tracking says "delivered" but you don't have your package, first check with neighbors or building staff and confirm your shipping address. Then contact us within 7 days of the delivery date.

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We'll need a short non-delivery confirmation from the carrier (USPS or UPS) to process a refund or replacement — this is a standard step to rule out lost or misdelivered packages, and we'll guide you through it.

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Damaged, Defective or Wrong Item

Our products go through quality checks before they ship, but if something arrives damaged, doesn't work, or isn't what you ordered, we'll make it right — full refund or replacement, your choice.
 

No need to send anything back. Just send us:

• A photo or short video showing the issue

• Your order number

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We ask that you report this within 30 days of delivery. One note: if only the outer packaging is damaged but the product itself works fine, we're not able to offer a refund on that basis — coverage applies to the product, not the box.

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Returns

Because we ship directly from our fulfillment network rather than a central warehouse, we're not able to accept returns for reasons unrelated to product condition (for example, simply changing your mind).

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We know that's different from a typical retail return policy, and we want to be upfront about it rather than promise something we can't deliver. If you have questions about sizing, fit, or specs before ordering, reach out — we're happy to help you get it right the first time.

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Damaged, defective, missing, or incorrect items are always covered under the section above.

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Cancellations

Changed your mind before your order ships? Let us know as soon as possible. If it hasn't entered fulfillment yet, we'll cancel it and refund you in full. Once it's in fulfillment, it can no longer be cancelled — but it's still covered by our damage and delivery protections.

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How refunds work

Once a claim is approved, we start your refund up to 72 hours. It typically takes 7–15 business days to show up on your original payment method, depending on your bank.

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Refunds and replacements can be processed for orders placed within the last 30 days. We're unable to process claims on orders older than that.

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Need help?

Email us-shop@cliparelli.com.br with your order number and any relevant photos or video. We typically respond within 72hs.

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